Tag: customer experience

GST simplified for a business owner

If you’ve been following the national news, you must be aware about the big tax reform coming up next month. The numerous existing taxes are getting consolidated into a single overarching tax – Goods and Services Tax. India is not the first country to implement the…

Thoughts on building customer experience

Customer Experience is the new buzzword in digital startup communities! A lot is getting written on inculcating it in the company DNA and consultants are advising companies on how they can improve their operations to create customer delight during their interactions. The challenge with CX is often it…