Tag: Operations

Thoughts on building customer experience

Customer Experience¬†is the new buzzword in digital startup communities! A lot is getting written on inculcating it in the company DNA and consultants are advising companies on how they can improve their operations to create customer delight during their interactions. The challenge with CX is¬†often it…

Life in the fast lane

Judging from the erratic frequency of my posts this year, it is only logical to assume that something has changed drastically, so it is time to let the cat out of the bag! I quit my job at ExxonMobil earlier this year in March and shifted…