Thoughts on building customer experience

Customer Experience is the new buzzword in digital startup communities! A lot is getting written on inculcating it in the company DNA and consultants are advising companies on how they can improve their operations to create customer delight during their interactions. The challenge with CX is often it…

Revisiting Tamil Nadu – North of Kaveri

A couple of weeks ago, I had a chance to be back in Tamil Nadu and visit places which I couldn’t cover in my earlier trips – part one and part two! I loved this trip as each city I had been to was really old and…

Analytics Stack – Predicting the future of modern data teams

I see a systemic change in how we are leveraging the analytics teams at organizations and as a result a complete new analytics stack is getting developed where people with different skillsets are individually working on the different layers of this stack. This evolution path is similar…

Changes I pushed within – 2016

I have not been active on this blog, as much as I would like to be and it is hard to find a reason that has stopped me from posting apart from myself; maybe I don’t like blogging as much as I have claimed in past.…

Life in the fast lane

Judging from the erratic frequency of my posts this year, it is only logical to assume that something has changed drastically, so it is time to let the cat out of the bag! I quit my job at ExxonMobil earlier this year in March and shifted…

A lazy layover in Gujarat

I was in Gujarat last month for almost a week, the sole purpose was not travel, feels strange to travel to a far-off place and travel not being the top agenda, right? But we had enough time on hand, that we decided to cover a few…

Publishing an e-book

Today, I am publishing work from a new project that I’ve just taken-up. I’ve been working with my grandfather, evidently very excited about the whole thing, to release a set of e-books. There are 2 books in pipeline, a set of essays on family members, mostly family…

Coorg

A lot of people know Coorg as a popular hill station on the Karnataka/Kerala border that is a perfect weekend getaway, but it is one such place that just can’t be covered in a single trip. I am finally writing this post after my third trip in…

Community Outreach

A happy new year to all the readers, ours is a small community but growing with time! :) 2014 was a good year, it was the first full-year of work for me, as I had shifted to Bangalore in 2013 for work after graduating from college. Through…

Malaysia – Truly Asia

Malaysia is a popular tourist destination, on to-do lists of a lot of travelers, and I got my chance to cross off this item from my list last month when I learnt that I had to travel to Singapore for work. I was lucky to have…